Online shopping largely depends on the shipping channel to deliver their products to the customers in different corners of world. Craftszilla does the same but with different methodology and process that is very rarely witnessed in other ecommerce company of the same trade.

After you choose the desired product from us and order it online, our expertise team just deployed to this accept the orders and starts to plan how to deliver the product to you safely and with in given period of time.

Some of our laid out rule regarding shipping and returns are detailed below

1-      We are committed to ship virtually to any address in India.

2-      We do not charge a penny for the shipping to part of the India.

3-      Moreover, we provide shipping insurance for the parcel we will deliver to you.

4-      If in case of any type of damages, witnessed to the items then it will be replaced by us at free of cost.

5-      Our special team of expertise deployed to look after packing the product ensure well before laying the product to get delivered.

6-      We feel proud that since our origin, we have never failed to dispatch our order on time and always headed to ensure our dedication towards our services.

7-      We process the placed order as we get it from you but on national holidays and Sundays we deliver it on next working day.

Policy of Returns and Exchanges 

Craftszilla is among those a few online Indian shopping website that has the term of returns and exchanges of the item. We guarantee that you will like what you buy by offering a 7-Day Return and Exchange policy.

Even we will not charge any money from our clients for this service of ours and will be always at your service for next order.


  • Please feel free to inform us at  within 7 days of the date of purchase if you intend to return or exchange a product. We will always assist you for the same.
  • List the items that you would like to return and the reason for the return for our further processes.
  • Shipping cost is non-refundable as it went into the initial shipment of the order.
  • Return item must be in its original/unused condition. Damaged or used goods will be discarded and rejected as per refund policy of the company.
  • All refunds for returns are entitled to a 20% re-stocking fee deduction.
  • In case of order cancellation before the dispatch of the goods are entitled to 5% payment-gateway fee deductions.

Exchanges & Defects

Our exchanges are in the form of a return for a refund of new product or the old product itself. It is essential that handicraft gift or other product must be in a rectified condition. Exchanges can be done only when the damaged / non -working model is returned to us.

As we stand to our words that since we stepped into the market of online Indian handicraft business we never faced problems of defective items. Defects are extremely rare with us due to the high quality of the production process done by our expertise team. However, if you believe that the product that you have received is defective:

  • This is mandatory that one must not use the product that is seen defected. If the product was used, there will be no way to verify whether the defect was a manufacturing defect or caused by the user and we will not be able to proceed with the claim.
  • Send us to  stating the nature of the defect. We will get back to you within 24hrs with our regarded solutions for it.

So, feel free and confident to choose us the Craftszilla, as our online partner for home decor and other handicraft products.

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